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How We Charge

We calculate the cost of every journey according to how long it takes and the distance involved and crew members required, and we will always provide you with a written quotation (generally by email) so that there’s no misunderstanding on either side later on.

Please note that, if a passenger needs lifting or moving upstairs or downstairs at either end of the journey, or transferring between stretcher and chair in order to access a property, an approximate weight will be required at the time of booking, so we can ensure that the correct equipment and staffing levels are allocated.

Call us on 0330 133 9583 for a no-obligation quotation we are also happy to price match any quotations, or email

Some Small Print

Though we rarely have to exercise this, we do have to reserve the right to change, postpone or cancel a booking if the circumstances are not consistent with those given at the time of booking, and a charge may be levied to cover actual time and mileage up to the point of such change, postponement or cancellation.

Equally, we do not like charging a cancellation fee if it can be avoided, and generally – so long as you tell us 24hrs before the crew is due to book on for the job – we won’t do so. That said, we recognise that unforeseen circumstances can sometimes arise at short notice, meaning our  transport is not required, and we will always try to take a compassionate view in these situations.


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