Question 1

Who are we?

Accepted Answer

We are ABS Patient transport; a private non-emergency patient transport service for patients who are going to or from medical appointments, vaccines, care homes and other healthcare-related locations. All our drivers are medically trained and are able to support the patient from the moment of collection to the drop-off. We are an official supplier to the NHS hospitals. And an ICO certified company which means all service users data is secured in our data base, it is very important for us to have your valuable feedback. So that we can make sure all our staff members are delivering the same level of care and services.

Question 2

What types of services does ABS Patient Transport offer?

Accepted Answer

ABS Patient Transport specialises in non-emergency transportation for patients to and from healthcare facilities across the UK. We offer reliable, safe, and comfortable transport solutions tailored to individuals needing medical assistance or mobility support. Our services include transport for hospital appointments, inter-hospital transfers, and discharges from healthcare facilities. Our trained staff and well-equipped vehicles ensure that patients receive the highest standard of care and punctuality during their journey.

Question 3

Is ABS Medical Transport the same as a taxi service?

Accepted Answer

No, ABS Medical Transport is not a taxi service. We are a private Non-Emergency Patient Transport service catering to disabled adults, children, and the elderly. We provide transport to healthcare or medical facilities, as well as for outings or planned destinations.

Question 4

Is it an emergency ambulance service?

Accepted Answer

No. We are a Non-Emergency patient transport service. This means all our services are pre-booked with at least 24 to 48 hours notice.
However, we can take last minute bookings but they will include a last minute call out fee of £20

Question 5

Do you provide transport for social events?

Accepted Answer

We can provide transport for the patient who wants to go to the social events if booked in advanced.

Question 6

Why is your feedback important to us?

Accepted Answer

Your feedback is invaluable as it helps us understand our strengths and areas for improvement. By taking just 5 minutes to fill out our feedback form, you enable us to enhance our services and ensure you have the best experience possible.

Question 7

Why use ABS Patient Transport?

Accepted Answer

We deliver a level of care that typical taxi services will not provide. We can bring the patient out from the house into the vehicle and assist them every step of the way. Plus, we are cheaper than other ambulance’s which offer the same service we do, making us more affordable whilst still meeting your needs. We also offer a chaperone service that allows our staff to go into appointments with the service user and help them every step of the way. We have our own wheelchairs that can be hired and used for the day.

Question 8

How much does the service cost?

Accepted Answer

We believe our prices to be very reasonable for the level of service you get. We cost more than a typical taxi service, due to the level of professional care you will receive, however, we are cost-effective and more affordable than other ambulance services. Our starting prices for a wheelchair-accessible vehicle begin from £15, then £2.80 for each mile after, one way. Waiting charges are extra. For Chaperones, waiting time charges, support workers and wheelchair hires please click our book now link or give us a call.

Question 9

How long does it take to confirm a booking?

Accepted Answer

The booking process can take up to 24 hours for confirmation. Please contact us at least 24-48 hours before your required pickup time by submitting an enquiry through our website. This allows us to conduct a thorough risk assessment and confirm your booking promptly.

Question 10

After booking the service, if I need to cancel, how can I get my refund?

Accepted Answer

we are pre-booked and pre-paid service, and we block the vehicle for the time you have booked. So, if you are cancelling before 48 hours of the journey you can get a refund. If you cancel between 24-48 hours of your booked journey, nothing is refundable. Because once we book your ride, we won’t accept any other booking during that time. As a business, we can’t accept the last-minute loss of business.

Question 11

Is it possible to change my travel date after booking?

Accepted Answer

Yes, you can change your travel date if you notify us at least 48 hours before your journey. A £20 journey amendment fee will apply. Unfortunately, changes are not possible within 24-48 hours of your journey due to our pre-booked and pre-paid service model, which blocks the vehicle for your use. We cannot accommodate last-minute changes or cancellations due to high demand.

Question 12

Why do I need to do a risk assessment?

Accepted Answer

Risk assessments take roughly 10-30 minutes and are completed through a phone call. They are very useful for us to understand the layout of each location. You may even be asked to send us a picture of some steps that a person may need carrying down, if necessary. They also allow us to understand an overview of the patient’s needs so we can provide the best level of possible care, support and make sure they have a safe and comfortable journey.

Question 13

What if I am not satisfied with your services and I need to make a complaint?

Accepted Answer

We try to give the best of care to each and every client of ours. But due to some unforeseen circumstances and reasons, you may not be happy with our services. You can always make a complaint with the driver. As in every vehicle we have a complaint form. Also, you can make a complaint online from our website If you wish, your identity can be kept confidential and discrete or you can send us an email to our team admin@absmedicaltransport.co.uk

Frequently asked questions